Quick Reference: Appointment Requirements
Thank you for choosing Charlotte Skin & Laser (CSL) as your healthcare provider. We value your time—and ours! To ensure the best experience for all patients, we have streamlined our cancellation policy. Please take a moment to review:
Aesthetic Services
Notice to Cancel
48 hrs
Fee or Deposit
Full-service cost
Notes
Fee based on service type
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Please cancel or reschedule at least 48 hours in advance. A credit card on file is required for scheduling. Cancellations within this window or no-shows will be charged as follows:
Lash and Brow Services: $40 minimum
Facials, Chemical Peels: Full treatment cost of the scheduled service
For Monday appointments: Notify us by 12 PM the Friday before.
For Tuesday appointments: Notify us by 12 PM the Saturday before.
Please arrive 15 minutes early. Arrivals more than 15 minutes late may need to be rescheduled, and the full-service cost may be charged.
After two late cancellations or no-shows, full payment is required to book future services.
CoolSculpting
Notice to Cancel
1 Week
Fee or Deposit
Full Payment is due upon scheduling
Notes
Refundable if canceled within notice window
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The following treatments require a deposit or full payment at the time of scheduling:
AgnesRF – Non-refundable deposit (50% deposit, 48-hour notice)
Injectable Filler | Sculptra Treatments – $250 deposit (48 hr notice)
Ear Lobe Repair – $750 (one) / $1400 (both) – full payment (48 hr notice)
Sclerotherapy – $900, full payment (48-hour notice)
CoolSculpting – Full payment (1 week notice)
MiraDry – Full payment (48 hr notice)
Advanced Laser Treatments, Threads, and Surgical Procedures – Full payment
Missed appointments or late cancellations forfeit payment or deposit.
Note: Some procedures may require more notice. Call or text our team if you have questions.
Cosmetic Consultation
Notice to Cancel
48 hrs
Fee or Deposit
$150 deposit
Notes
Refundable if canceled within notice window. Deposit does not apply to future treatment.
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A $150 deposit is required to reserve your consultation with Dr. Rostan. This deposit is non-transferable to treatment. If you need to cancel or reschedule, we ask for at least 48 hours’ notice to retain your deposit.
For Monday appointments: Notify us by 12 PM the Friday before.
For Tuesday appointments: Notify us by 12 PM the Saturday before.
Injectable Filler | Sculptra Treatments
Notice to Cancel
48 hrs
Fee or Deposit
$250 deposit
Notes
Refundable if canceled within notice window
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The following treatments require a deposit or full payment at the time of scheduling:
AgnesRF – Non-refundable deposit (50% deposit, 48-hour notice)
Injectable Filler | Sculptra Treatments – $250 deposit (48 hr notice)
Ear Lobe Repair – $750 (one) / $1400 (both) – full payment (48 hr notice)
Sclerotherapy – $900, full payment (48-hour notice)
CoolSculpting – Full payment (1 week notice)
MiraDry – Full payment (48 hr notice)
Advanced Laser Treatments, Threads, and Surgical Procedures – Full payment
Missed appointments or late cancellations forfeit payment or deposit.
Note: Some procedures may require more notice. Call or text our team if you have questions.
Laser and Energy Treatments
Notice to Cancel
24 hrs
Fee or Deposit
50% of service cost
Notes
Refundable if canceled within notice window. Deposit applies to late/no-show.
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Missed or late-canceled laser appointments are charged 50% of the service total.
For Monday appointments – Notify us by 12 PM the Friday before.
Medical Dermatology Office Visit
Notice to Cancel
24 hrs
Fee or Deposit
$50 fee
Notes
Not covered by insurance
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To avoid a fee, we kindly ask for at least 24 hours notice for any cancellations.
Medical Office Visit: Late cancellations or no-shows will incur a $50 fee.
Medical Procedure | Excision: Late cancellations or no-shows will incur a $100 fee.
Please note: Missed or canceled appointment fees are not covered by insurance.
For Monday appointments: Notify us by 12 PM the Friday before.
Repeated missed appointments may result in discharge from the practice.
Medical Procedure/Excision
Notice to Cancel
24 hrs
Fee or Deposit
$100 fee
Notes
Not covered by insurance
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To avoid a fee, we kindly ask for at least 24 hours notice for any cancellations.
Medical Office Visit: Late cancellations or no-shows will incur a $50 fee.
Medical Procedure | Excision: Late cancellations or no-shows will incur a $100 fee.
Please note: Missed or canceled appointment fees are not covered by insurance.
For Monday appointments: Notify us by 12 PM the Friday before.
Repeated missed appointments may result in discharge from the practice.
Advanced Laser and Surgical Procedures
Notice to Cancel
1 Week
Fee or Deposit
Full Payment is due upon scheduling
Notes
Refundable if canceled within notice window
Learn More
The following treatments require a deposit or full payment at the time of scheduling:
AgnesRF – Non-refundable deposit (50% deposit, 48-hour notice)
Injectable Filler | Sculptra Treatments – $250 deposit (48 hr notice)
Ear Lobe Repair – $750 (one) / $1400 (both) – full payment (48 hr notice)
Sclerotherapy – $900, full payment (48-hour notice)
CoolSculpting – Full payment (1 week notice)
MiraDry – Full payment (48 hr notice)
Advanced Laser Treatments, Threads, and Surgical Procedures – Full payment
Missed appointments or late cancellations forfeit payment or deposit.
Note: Some procedures may require more notice. Call or text our team if you have questions.
Cancellations & Reschedules
Late cancellations or no-shows will result in a forfeited deposit or full charge.
No refunds are issued for cancellations outside the required notice window.
Running Late?
We strive to run on time. If you arrive 15 minutes or more after your appointment time, we may need to reschedule, and a fee may apply.
Please call or text us if you’re running late—we’ll do our best to accommodate you.
Insurance
CSL is considered a specialist’s office. As a courtesy, CSL will submit your claim to your insurance carrier; however, this is not a guarantee that your carrier will pay. Your insurance identification card is required at each visit, and it is the patient’s responsibility to verify with your insurance company before your visit that your particular plan is considered in-network with our office. It is also your responsibility to understand and comply with any predetermination of benefits or referral requirements.
Co-Pay and Account Balances
Payment for co-pays and your account balance is expected at the time of service.
Non-covered Medical Services and Self-Paid Medical Services
For services that are not covered by insurance and self-paid medical services, the practice requires payment of 100% of the total charges at the time of service. Examples of non-covered services include skin tags/freezing or cauterizing normal spots, normal moles being removed for cosmetic reasons, and laser treatments. Flex spend money can be used if these non-covered services are being used to treat a medical condition (e.g., laser for acne, warts, rosacea; non-prescription products for acne, rosacea etc.). You will need a letter from us stating we treated a medical condition as proof of medical necessity.
