Patient Information

New Patients
Once your appointment is scheduled, you will be given access to our online patient portal that will allow you to enter or update your demographic, medical and financial information. Please be sure to complete this process before you arrive at the office for your appointment. Please arrive 15 minutes early for your appointment so that we may collect needed information prior to your actual appointment time.

Existing Patient Registration Updates
If you are a returning patient and have already created an online username and password, click here to update any data that may have changed since your last visit. If you have never registered before, contact us via phone at 704-333-9113 or e-mail at appointments@charlotteskinandlaser.com and we will send you a security code used to register for the first time.

Cancellation Policy
If you need to reschedule or cancel your appointment please note that we require a 48-hour notification. If you are unable to keep your appointment and do not call to cancel the appointment, you will be considered a “no show.” It is our office policy to dismiss a patient from the practice when they have failed to arrive for 2 appointments.

Charlotte Skin & Laser seeks to provide timely service and consideration to all of our patients. There will be occasions when emergencies or procedures that run longer than anticipated will create longer than usual wait times. If this should happen, we will make our best effort to keep you informed and to get back on schedule. In addition, if you should arrive more than 15 minutes late you may be asked to reschedule.

Cosmetic Appointments
Charlotte Skin & Laser strives to provide the latest innovative procedures and quality service. Your first appointment will begin with a meeting with one of our cosmetic consultants where she will gather your information and review with you your goals and help you decide on a suitable plan. Some procedures will require you to meet with Dr. Rostan if this is the case, once the cosmetic consultant has gathered the information needed, you will meet and spend time with Dr. Rostan. Dr. Rostan will examine you and review with you your options to determine which procedures would be best for you. Together, you will select a treatment plan to achieve your desired outcome. She will answer any questions about your treatment and ensure that you are completely comfortable.
Once you are comfortable with the treatment plan that you, the cosmetic consultant, and/or Dr. Rostan have decided upon, the cosmetic consultant will give you a quote and you will be given the option to schedule your treatment. Cosmetic procedures are normally scheduled for future dates, but time permitting, you may be able to receive treatment on the same day as the consultation.

Cosmetic procedures are never covered by your health insurance plan; therefore, you will be required to pay for the service in full or leave a non-refundable deposit PRIOR to the scheduled treatment date. Our cosmetic consultant will review with you all of your payment options and deposit requirements at the time of your consultation. A cancellation of a cosmetic treatment will forfeit your deposit and a new deposit will be required before the appointment will be rescheduled. Be sure to ask about our VIP program for additional savings on your cosmetic services, procedures, and products.

Aesthetician Appointments
Our licensed aesthetician can design a treatment program that’s right for your skin. She will review your concerns, your current regimen, evaluate your skin and skin type, and then offer a suggested plan of care. You are encouraged to bring in the products you are currently using for evaluation.

Appointments are scheduled in 30 or 60 minute intervals. If it is necessary to cancel an appointment, we require a 48-hour notification; otherwise, you will be responsible for the full fee for the service.