Our Philosophy

Our Philosophy

Integrating the art of medicine with the science of beauty

At Charlotte Skin & Laser, our core focus is integrating the art of medicine with the science of beauty to help our patients look and feel their best by utilizing the tools of both medical and cosmetic dermatology. Many of the conditions our experts treat benefit from the breadth of services we offer—medical treatments complemented by skin care options and aesthetic treatments achieve the best outcomes. 

Our experts approach patient care with a personalized touch by dedicating time to getting to know our patients and their families to understand their motivations for seeking treatment. Skin conditions can cause feelings of anxiety, stress, depression, and self-esteem issues for many patients, and certain diagnoses, such as skin cancer, can lead to a fear of treatments and future concerns. The better we understand our patients, the better we can provide them with a more empowering experience and outcome. 

 

Dr. rostan performing procedure on client

At Charlotte Skin & Laser, our experts believe there are several important factors that can improve patients’ feelings about their skin and skin health. Teamwork, knowledge, empathy, and understanding are key. Our entire team focuses on collaborating with each patient to develop an effective treatment plan that addresses all aspects of their condition and meets their goals. We strive to encourage patients and empower them with knowledge and education about their unique conditions and treatment options.

Our experts believe medicine and cosmetic care are more than prescribing and performing treatments—it’s about offering each patient hope and encouragement. We are our patients’ biggest cheerleaders—in fact, we are often happier than the patient at their successful outcomes. At Charlotte Skin & Laser, we know you deserve compassionate care and support. Our experts will take care of your skin condition or cosmetic concern, and we will also care for you.

We value education and knowledge that help us deliver outstanding patient care with the latest and most effective, proven treatments. Our experts evaluate and consider every new treatment, medication, and device before we offer it to our patients to ensure it meets our rigorous standards. If we come across a treatment we do not offer but feel a patient needs, we refer them to trusted colleagues.

Our entire team focuses on ensuring patient comfort and confidence during each visit by making our office as welcoming, warm, and comfortable as possible. We understand that procedures are often accompanied by patients’ fear of pain, anxiety about the outcome, concern about potential changes, and emotions about addressing issues that may have been causing psychological distress. Our team works on building patient confidence and trust by preparing our patients with easily understandable information.

Our practice values of excellence, honesty, teamwork, learning, and success are reflected in our approach to patient care, and we strive to represent these values every day. Excellence in all that we do—patient care, customer service, treatment offerings, and patient outcomes. Honesty in our services and communication so we build trust with each other and our patients. Teamwork is critical to providing the best possible care—we are a small team that feels like family. Learning is our goal, and continuing education is a requirement for those on our team—we value knowledge and work as a team to help each other learn and grow. Success is not just success for our practice but also for our patients and for each of our employees. We celebrate successes with our patients, and we celebrate and acknowledge each other’s successes.

For our team, integrating the art of medicine and the science of beauty is not just about prescribing medications or performing popular or trendy cosmetic procedures. Rather, we believe integrating art and science and integrating medicine and cosmetic care is where real success for our patients lies, and we embody it daily at Charlotte Skin & Laser.

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Integrating The Art of Medicine with the Science of Beauty

At Charlotte Skin & Laser, we offer personalized skincare with a boutique touch—combining medical expertise and aesthetic artistry to deliver natural, results-driven care. From skin checks to rejuvenation, our expert team is here to guide you.

Proven Results. Satisfied Patients.

Candy
Dr. McLean is wonderful. She actually listened! She cares. She addressed my autoimmune issues (Cutaneous Lupus and HS) as well as my eczema and atopic dermatitis, and prescribed and advised accordingly. I have a forever Dermatologist, at last. I cannot recommend the entire staff highly enough. Worth the wait!
Evelyn
I had a fantastic experience with Ellie and her technician Michelle. Their bedside manner was truly impeccable—warm, professional, and attentive. They made sure every concern I had was addressed thoroughly, all while keeping my appointment efficient and on time. Not once did I feel rushed. I genuinely felt like I was in great hands. Highly recommend this team!
Kristin
I brought my daughter to see Alexis, PA. She was so kind and caring and explained everything to my daughter on a level she could understand and put her at ease. The practice is very clean and efficient. Would highly recommend this practice and this provider.
Brooke
I had a great experience with Brooke for a laser treatment with VBeam. She took time to explain things, was friendly, and answered all my questions. I’m going back for a different neck treatment in a few weeks! I’m excited to see results. The ladies who schedule appointments and welcome you when you arrive are exceptional too!
Nora
Charlotte Skin & Laser is my go to spot for all of my skin care needs. The staff are professional and friendly. I was able to book an appointment the same week that I called in. Dr. McLean was very approachable and explained things in simplified terms.
Kathleen
My experience with Dr. Rostan and Charlotte Skin and Laser has been great. I had the Ultraclear laser with coring two months ago. My skin looks great, and the fine lines and even the deeper wrinkles are much improved and I am expecting more improvement over the next few months.
Margo
Everyone was amazing from the front desk to Dr Rostan! She listened to my concerns and answered every question and took her time with me then Alexxa went over options and pricing with me she helped me to work out the best plan for me. They both where very kind and wanted me to understand that they would do all they could for me so I could be the best possible version of myself.
Lisa
My visit with Ellie Cruz was very personable and professional!! She quickly accessed and eliminated any and all fears for my appointment. Ellie is GREAT!! She is very thoughtful, patient and kind, which goes a long way!! She keeps the visit light and FUN!! Thanks to the scheduling team for getting me in sooner than expected!!

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